宿泊のご案内

［フロント営業時間］

   7 : 30〜23 : 00 

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［チェックイン・アウト］

チェックイン / 15 : 00   　チェックアウト / 10 : 00

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キャンセル料金（日本国内）

・当日・無連絡キャンセル（いわゆる「無断不泊」「NO SHOW」）：宿泊料の100％
・1日～7日前まで：宿泊料の50％

・8日～14日前まで：宿泊料の30%
・15日前まで：宿泊料の20%

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食事のお時間

【朝食】7:30、8:00、8:30、9:00で承っております。

【夕食】18:30からの一部制です。

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館内のご案内

・エレベーターはありません。

・全館禁煙です。

・食事、飲み物の持ち込みについて – ワイン、シャンパーニュなどのダイニングへお持ち込みは、持ち込み料を1本あたり1,500円を頂戴しております。

・洗濯機のご利用をご希望の場合、１回1000円（５キロまで洗濯可）で貸出しております。

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部屋のご案内

・全館禁煙です。

・バス・トイレ付き / トイレのみ付き / バス・トイレなしの３種類のお部屋をご用意しております。

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交通アクセスのご案内

ACCESSページをご参考ください。

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FAQ

How do I get to Nozawa Onsen?

Please visit our Access page for directions. 

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What time is check-in / check-out?

Check-in: 3:00pm

Check-out: 10:00am

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What is the cancellation policy? 

DOMESTIC TRAVEL

Cancellation made within 1 – 7 days prior to arrival – 50% of accommodation cost.

Cancellation made between 8 – 14 days prior to arrival – 30% of accommodation cost.                  

Cancellation made more than 14 days prior to arrival – 20% of accommodation cost.

In case of no-show on date of arrival – 100% of accommodation cost will be charged.

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INTERNATIONAL TRAVEL

【General Cancellation Policy】

A non-refundable deposit of 20% of the full accommodation charge is required for a guaranteed booking. 

Cancellation made within 30 days or less prior to arrival – 100% of accommodation cost.

Cancellation made between 30 – 60 days prior to arrival – 50% of accommodation cost.                  

Cancellation made more than 60 days prior to arrival – Forfeit of 20% deposit 

【COVID Related Border Closures Cancellation Policy】                                                                                                        

Deposit is NON refundable under any circumstances. 

Any cancellation due to concerns about COVID-19 while travel restriction remain in place will be treated as a ”change of mind”.  

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How do we send our luggage to and from the airport / other accommodation?

“Tak-Q-bin” (Express courier service) is available at / from the airports or any hotel in Japan, you may send your luggage or ski/snowboard bags directly to us provided you have the hotel address ready on hand. Delivery time usually takes around 24 hours or so. 

We will keep your bags in storage until you arrive.  Please note if sending luggage to an airport, it must be ready to send by 11am, at least 2 days prior to your flight. Approximate price for a suitcase or ski bag: 2,000 – 3,000 yen. 

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Do you provide a pick up service from Iiyama train station?

No, please refer to our Access page for further directions. Pick up service from Chuo bus terminal is subject to staff availability. 

We are within 3 minutes walk, 200 metres away from the Chuo bus terminal. 

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Do you have western beds available? or do you only have futons?

We are a European Japanese style accommodation which has western beds and thick mattresses on flooring with down feather comforters (doona/duvet). Our mattresses would be considered to be a firm western style mattress. 

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Do all rooms have toilet and shower in Hotel Haus St. Anton?

Not exactly. There are fourteen guest rooms available, eight with ensuite facilities, two with private toilet, four without toilet. 

Rooms with ensuite : Designer’s Twin, Standard Twin, Triple Room, Quad Room, Compact Twin & Compact Double.

Room with toilet : Woody Quad 101, Woody Twin 107

Rooms with no toilet have access to toilets each floor which are shared with guests from other rooms. 

In door onsen  / Bath : There are two separate public onsen / ion bath with designated time for both male and female.

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Do you have a laundry on site?

Laundry service  is available for 1,000 yen ( up to 5kg wash and dry).

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Is there room service/cleaning?

For guests who stay for 4  nights or more, our cleaning team will change the sheets every three days until you check out. Amenities will be replaced and rubbish will be collected daily. Towels are exchangeable upon request.

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